Examples: online shopping, checking in online for flights, internet-mediated ride sharing.
Monday, December 17, 2007
Computer+user infrastructure
I just want to make sure it is noted that a tenet of design in the internet age is letting users do things for themselves. Replacing human and physical infrastructure with computer+user infrastructure. This is mostly obvious; it's just worth keeping in mind as a way to frame new technologies.
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1 comment:
"letting" users is an optimistic way of putting it. I would say that companies are replacing customer service (which costs a lot in labor hours) with customer imposition (making the customer spend the labor hours).
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